Project Manager Events (m/f/d)

Your mission

You create exceptional event experiences for medium-sized customers — from small to large conferences to agency events and regional trade fairs. You will be responsible for the end-to-end setup, implementation and support of events on the TALQUE platform.

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Your goals (outcomes in the first year)

• Successful implementation of 15—25 events within your managed accounts
• Reduction of churn through consistent technical and operational support
• Documentation and standardization of 5—8 central event setup workflows and identification of 3—4 automation or tool improvements that reduce manual work
• Parallel scaling of your portfolio: manage 5—8 accounts with multiple events at the same time — without loss of quality in delivery or customer satisfaction

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Your profile

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Hard Skills

• Platform configuration & integrations: HTML, YAML and JSON are familiar; you certainly use browser developer tools for client-side debugging
• Event management basics: time and resource planning, stakeholder coordination, structured data management
• Project tracking & documentation: Safe use of Jira, workflow automation tools (e.g. Zapier, Make) and internal wikis
• Basic API understanding: Knowledge of REST concepts and third-party integrations (e.g. Zoom, Slack, live streaming services)
• Languages: C1 level German, B2 level English for customer communication and internal documentation

Soft Skills

• trial- and scaling thinking: You identify bottlenecks and suggest systematic, sustainable improvements
• Pragmatic working style: focus on iterative, deliverable solutions instead of perfectionism
• Hands-on mentality: You solve technical problems yourself — even under time pressure during live events
• Clear communication: You translate technical coherently for non-technical stakeholders
• High level of personal responsibility: You document your work, reusable systems and think beyond the individual case
• Adaptability: Work securely across different event formats and industries

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Your tasks

Customer & event delivery

• Main contact person for 8—12 medium-sized accounts (small to medium-sized conferences, agency events, regional trade fairs)
• Carrying out kick-off calls and defining schedules, deliverables and success criteria
• Technical setup of new events on the TALQUE platform: data migration, platform configuration, custom HTML/YAML, integrations
• Technical support for customers and participants via chat, email and telephone
• Live support during events including real-time troubleshooting (remote)

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Process & knowledge management

• Documentation and maintenance of central event setup workflows and InternerRunbooks
• Identification and implementation of automations (e.g. Jira automations, scripts for data migration)
• Development and maintenance of templates, checklists and configuration standards to reduce setup time
• Development of an internal knowledge base for recurring customer problems and solutions
• Supporting and mentoring teammates on processes and best practices

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Customer Health & Feedback

• analysis of recurring patterns (product gaps, process problems)
• Structured escalation of insights to product owners and operations leadership

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Continuous improvement & scaling

• Regular review of your own portfolio performance
• Active participation in ops retrospectives and contribution of scalable improvement ideas
• Monitoring and reporting of relevant event delivery figures
• Optimizing internal workflows to be able to manage more accounts in parallel in the long term

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Why talque

At talque, you work at the interface of events, technology and scaling. You take on real responsibility, actively shape processes and see immediately how your work influences the success of our customers.

Sound like you? Then we look forward to receiving your application.

Feel free to contact: kristine.melik @real -life-interaction